Shipping Policy

At Delano Carter, we are committed to delivering your order as efficiently as possible. Please review our shipping information below.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday).

Orders are not processed, shipped, or delivered on weekends or public holidays.

Order Cut-Off Time

Orders placed before 5:00 PM (EST) are typically processed the same business day.

Orders placed after 5:00 PM (EST) will be processed on the following business day.

Shipping Times

United States
7–10 business days

International
7–10 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, carrier operations, or other circumstances beyond our control.

Shipping Destinations

We currently ship to the following countries and regions:

United States, Canada, Australia, Israel, Japan, Mexico, New Zealand, Puerto Rico, Saudi Arabia, UAE and Qatar.

Shipping Rates

United States
$6.99

International
$8.99

Shipping rates are displayed during checkout before your order is completed.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become available after your shipment has been dispatched.

You can also track your order anytime using our Track Your Order page.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

High seasonal demand
Public holidays
Weather conditions
Customs clearance
Carrier delays
Other unforeseen logistical circumstances

We appreciate your patience should any unexpected delays occur.

Customs, Duties & Taxes

Delano Carter is not responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by your country's customs authorities.

Any such charges are the responsibility of the customer.

Order Cancellations

If you wish to cancel your order after it has been placed, please contact us as soon as possible at support@delanocarter.com.

While we will make every effort to accommodate your request, we cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact Us

If you have any questions regarding shipping or your order, please contact our Customer Care team:

Email: support@delanocarter.com