At Delano Carter, we want you to shop with confidence. If your purchase isn't quite right, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unworn or unused
In its original condition
With all original tags attached
In its original packaging
Accompanied by proof of purchase

To initiate a return, please contact our Customer Care team at support@delanocarter.com.

Returns should be sent to:

Delano Carter
175 Southwest 7th Street, Suite 1517
Miami, FL 33130
United States

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

If you have any questions regarding your return, please contact us at support@delanocarter.com.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and provide an appropriate resolution as quickly as possible.

Non-Returnable Items

Certain products cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care products
Hazardous materials
Flammable liquids or gases

We also do not accept returns for:

Gift cards
Final sale items

If you are unsure whether your item qualifies for a return, please contact our Customer Care team before sending it back.

Exchanges

The quickest way to receive a different item is to return the original product. Once your return has been accepted, you may place a new order for the desired item.

Restocking Fees

We do not charge any restocking fees for approved returns.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without providing a justification.

To qualify, the item must be:

Unworn or unused
In its original condition
With original tags attached
In its original packaging
Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at support@delanocarter.com.